Refund policy

Request Return
1. Click on icon of account located on the top right corner of the homepage to access your account.
2. Once in your account, locate the "Order" section and select the order you wish to return.
3. Click on the "Request return" button and choose your reason for return from the available options.
4. Provide any additional information or comments in regards to your return.
5. Click on "Request return" to send in your return request for review.
6. Our team will review your request and contact you within 2 to 3 business days with your return status.
7. Once your return request is approved, we will provide you with a return shipping label to send back the product(s).
8. Pack the merchandise securely in the original packaging and attach the return shipping label to the package.
9. Drop off the package at the designated shipping carrier location.
10. Once we receive the returned merchandise, we will process the refund to your original payment method within 7 business days.                                                            11. If the goods have not been received, you can request a refund or a replacement.

 

Warranty

Starting in 2025, we will offer a 2-year warranty to most of ecowitt products, and a 1-year limited warranty on the WH41, WH43, WH45, and WH46 sensors against manufacturing defects, or defects in materials and workmanship, as these sensors are vulnerable to outdoor insects and dust build-up. The warranty period for the WN36 Pool sensor remains 3 years. Warranty will begin from the date the product is purchased. If a product grows defective during the warranty period due to a quality issue rather than your own breakage or misuse, we can accept a return, provide free repair service, or issue a new replacement.

Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get a full refund. Besides, the parcel is shipping or fail to delivery in your country, we can only refund money of product.

Returns
if you would like to return a product, please follow the next guidelines:
If the product has quality problems, please contact us in time, and a full refund will be given after the order is processed.（We bear the freight）
The product has to be damage-free (not applicable for defective products), damage on the product will void the refund.
If you place the wrong order and change your mind and want to return the product, you can return or exchange the product, but the shipping cost will be borne by you

Notice for returns
The package needs to come back with the original receipt of the purchase.
1. You need to provide proof of purchase by email to contact us.Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 30 Natural Days from when the original order was received.
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4.For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
5.When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
6.The order number needs to be included in the package. You can print out the order detail page or contact us via: support@ecowitt.com
7. After the return, the funds will return to the same way

Refunds
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed in 3 business days, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days. (The bank may have a delay in receiving the account)
Return address:
4F BlockC Section A Mingzhu Jiujiu Industrial City Xihuan Rd, 518104
Baoan District Shenzhen City, Guangdong Province, China
ZhaoYongming
+8613544036265

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at service: support@ecowitt.com