Shipping policy

1. Shipping & Unboxing Video Requirement (Important Notice)

We strongly recommend that customers record a complete unboxing video immediately upon receiving all parcels.

During international transportation, packages may inevitably experience impacts, compression, or other handling conditions. If any abnormal or damaged outer packaging is observed upon delivery, please do not discard the packaging.

The unboxing video should clearly show:

  • The condition of the outer packaging upon receipt
  • The full unpacking process without interruption
  • A complete inspection of the product inside
  • Any visible damage or missing parts (if applicable)

Please provide the video and relevant evidence to Ecowitt for verification. We will review the case and offer an appropriate after-sales solution as soon as possible.

Please note that claims without valid supporting evidence (such as a complete unboxing video) may not be accepted for processing.

 

2. Shipping area

Global delivery, additional charges may apply in remote areas. All orders will be shipped from our China, US, or Germany warehouses, depending on product availability.

 

3. Shipping rates and delivery estimates

Delivery Time = Processing Time + Shipping Time.
Add the processing time to the shipping time for an estimate as to when you will receive your order.
shipment: calculated by page
Order processing time 1-3 Calendar Days (depend on holiday, product and quantity)
Estimated delivery time:
From the US warehouse (for selected items only) to the US: 2–5 calendar days
From the China warehouse to most countries worldwide: 7–15 calendar days
From the Germany Warehouse (currently stocked with a limited selection of products) to Germany, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden (Excluding island addresses.): 2–11 calendar days

Note: Pre-order products are not subject to the above order processing and shipping time. Please refer to the updated estimated shipping time shown on the pre-order product page.

Shipping charges for your order will be calculated and displayed at checkout.

The actual shipment and delivery time may be delayed due to circumstances including, but not limited to, invalid shipping addresses, weekends/public holidays, customs clearance delays, or other unforeseen circumstances.

Please note that delays caused by invalid shipping addresses and customs clearance are beyond the control of the carrier and seller. The customs processing time is determined by the local customs authorities and may vary depending on their inspection procedures, workload, and applicable regulations. Any delay caused by customs clearance is not included in the estimated delivery timeframe.

4. Incorrect Address and Delivery Failure

If a package cannot be delivered due to an incorrect shipping address or the recipient being unreachable, the customer shall be responsible for any resulting consequences and additional costs.

The following situations may be considered an incorrect or invalid shipping address, including but not limited to:

  • Missing house/building number or specific street address;
  • Incomplete address information that prevents the carrier from accurately locating the destination on a map;
  • A company name that does not match the shipping address provided;
  • The recipient's phone number cannot be reached, or the recipient cannot otherwise be contacted;
  • Other situations where inaccurate or incomplete shipping information prevents the carrier from making a successful delivery.

If a package fails to be delivered for any of the above reasons and is returned to the warehouse of our logistics partner, we will contact you promptly to confirm the correct shipping address.

Please provide accurate and complete shipping information within the carrier's specified redelivery period. If you fail to provide a valid address within the required timeframe, resulting in the package being destroyed or no longer eligible for redelivery, no refund or replacement will be provided.


5. Track your order
Once your order is shipped, you will receive an email from us containing the tracking information. Tracking information is also available in your "Order Details" page.
Shipping areas
The products can be delivered to the most of states in America except American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands.
Carriers
We work with multiple carriers. The Standard channel is mainly handled by YuExpress, and the final delivery is completed by the most commonly used local carriers in each country. The Express channel is primarily handled by DHL, UPS, FedEx, etc. Please note that Express shipping does not include any customs duties or VAT, which must be paid by the customer.
Shipping origin
If you have any questions, you can contact email to, we will reply to you as soon as possible!
Email：support@ecowitt.com

 

6. The customs duties depend on shipping company and country

[Standard]: VAT is included, you may need to pay customs duty to local customs. If [Standard] cannot be selected, please place multiple orders separately.

[Express]: Paid all of the custom duties after the parcel arrived your country, received duties by shipping company or customs.